Covid-19 Updates and Information

FAQ Topic: Utilities

When is my utility bill due?

Due Date Your utility bill is payable in full by the 15th of the month. Paid after the 15th A 10% late fee will be applied to any balance not paid by the 15th. Delinquent Date In addition service is subject to disconnection without further notice for any balance still remaining after the 24th of … Continued

How can I prevent freezing pipes?

Useful Tips Munford Public Works encourages its customers to take the following precautions to reduce the risk of freezing pipes that can burst. Vulnerable Pipes If you have pipes that are vulnerable to freezing, allow a small trickle of water to run overnight to keep pipes from freezing. The cost of the extra water is … Continued

How do I get an adjustment if I had a water leak?

Fix the leak The leak must be repaired prior to requesting an adjustment. Provide a receipt A receipt for the repair must be provided, at the time of the adjustment request. What is adjusted? We do not offer adjustments on water usage, only for sewer, which is based off of water usage. What if I … Continued

I smell Natural Gas what should I do?

Immediate response to gas leaks is essential To ensure that public safety is maintained. Do not delay. Do not ignore gas odors. Using the guidelines below can help you deal with any potential gas leaks. Natural gas has no odor. Gas companies add a harmless chemical called mercaptan to give it its distinctive “rotten egg” … Continued

My sewer alarm is beeping what should I do?

Silence the alarm Locate the alarm box on the exterior of your home and push the red button to silence the alarm. The red light will stay on as long as there is an alarm condition. • VERY IMPORTANT — Call (901) 837-0171 to report a STEP alarm condition, regardless of day or time — … Continued

Does the City make an Adjustment on my bill if I fill my pool?

No, we do not make water or sewer adjustments for filling a pool. One option could be to have an auxiliary water meter set specifically for filling the pool or use, with a sprinkler system. There is no sewer charge associated with water used on an auxiliary water meter.

How do I pay my utility bill?

Payment info In person You may pay your bill, at City Hall during normal business hours  or using our drive thru (bill is required at the drive thru). Drop Box We have a drop box (night depository) located right by the drive thru window, in case you need to make a payment after hours. Pay … Continued

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