Silence the alarm
Locate the alarm box on the exterior of your home and push the red button to silence the alarm. The red light will stay on as long as there is an alarm condition.
• VERY IMPORTANT — Call (901) 837-0171 to report a STEP alarm condition, regardless of day or time — unless your alarm went off during a power outage (see info below for a power outage). Or if your STEP system has just been serviced by the City’s personnel.
Alarm Sounding Following a Power Outage
Your STEP alarm may sound after power has returned following an outage. If this happens, you only need to silence the alarm. You DO NOT need to call the City unless your tank is overflowing or the alarm light stays on for more than 6 hours.