Covid-19 Updates and Information

I smell Natural Gas what should I do?

Immediate response to gas leaks is essential

To ensure that public safety is maintained. Do not delay. Do not ignore gas odors. Using the guidelines below can help you deal with any potential gas leaks.

Natural gas has no odor. Gas companies add a harmless chemical called mercaptan to give it its distinctive “rotten egg” smell.

If you smell gas near an appliance

It may be just a pilot light that has gone out or a burner valve that is open slightly. If you find this problem and can fix it, the problem may be solved.

If you smell gas inside:

Go to a phone that is not near the smell and call your local gas company right away. (If the smell is strong or you are unsure, leave the building and then call (901) 837-0171.) They will come and make the area safe at no charge to you. While waiting for the gas company field service representative:

  • Keep everyone away from the area of the odor.
  • Don’t smoke or strike any matches.
  • Don’t light any candles.
  • Don’t flip light switches on or off.
  • Don’t use a telephone.
  • Don’t use any electrical equipment or lights that might create a spark in the area of the odor.
  • Don’t use the doorbell.
  • Don’t adjust thermostats or appliance controls.
  • Don’t use elevators.
  • Put out all open flames.

If the odor is strong

Leave the premises immediately and tell others to leave. Then, call (901) 837-0171 from a neighbor’s home.

Outside gas odors 

Should be reported right away – do not try to locate the source yourself. If you smell or hear escaping gas:
  • Don’t position or operate vehicles or powered equipment where leaking gas may be present.

If you hear the sound of escaping gas, follow these steps:

  • Telephone 901) 837-0171 immediately from a neighbor’s phone.
  • Don’t go back inside your home or building until you have been notified it is safe.
  • Keep others away from the area.
The City of Munford provides 24-hour emergency service every day of the year to provide immediate response to emergencies such as natural gas leaks. There is no charge to stop gas leaks.

NEVER turn the gas back on once it has been shut off due to a safety concern. Call your local gas company for assistance.

All repairs to gas lines on your premises must be made in accordance with local regulations, by a licensed plumber where required or by your local gas company.
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