When Your STEP Alarm Sounds
Silence the alarm
Locate the alarm box on the exterior of your home and push the red button to silence the alarm. The red light will stay on as long as there is an alarm condition. VERY IMPORTANT -- Call (901) 837-0171 to report a STEP alarm condition, regardless of day or time -- unless your alarm went off during a power outage (see info below for a power outage). Or if your STEP system has just been serviced by the City's personnel.
DURING WORKING HOURS: If you call during City Hall working hours, one of our Front Desk staff will take your information and dispatch a Service Technician.
AFTER WORKING HOURS: If you call after City Hall working hours, your call will be answered by the Automated Operator. Select the EMERGENCY choice and leave a VOICEMAIL stating this is a "STEP ALARM ALERT", along with your name and address (VERY IMPORTANT). Our "On-Call" technician monitors this line 24 hours per day, and will respond as soon as possible.
Alarm Sounding Following a Power Outage
Your STEP alarm may sound after power has returned following an outage. If this happens, you only need to silence the alarm. You DO NOT need to call the City unless your tank is overflowing or the alarm light stays on for more than 6 hours.
See "Steps to Follow During and After a Power Outage" below for more information.
Alarm Light On After System is Serviced
The STEP alarm light being on after servicing is normal. When the City comes out and services your STEP system, your alarm light may stay on. The light will stay on until the tank level is high enough to trigger the pump to start. This may take 2 - 14 days.
All sewer systems have limits to their capacity and this is particularly true of STEP systems. Reasonable and responsible use of water can help prevent overflow of the holding tank and damage to your home's plumbing system and living space.
For general STEP information call (901) 837-5974 or email firstname.lastname@example.org