Important Steps to Follow During and After a Power Outage
Call Southwest Electric external link external link to report your outage at 1-888-440-1990
Your STEP system has limits to its storage capacity. Without electricity, you can expect your tank to fill within one or two days. It is, important that you limit your water use during extended power outages.
Silence your alarm after power is restored
Push the red button on your alarm box to silence the alarm. Note that it can take 3-4 days for the system to pump down enough for the light to go off. You DO NOT need to call the City* unless your tank is overflowing or the alarm light stays on for more than 6 hours. If your tank is overflowing or your alarm light has been on for more than 6 hours, call (901) 837-0171, 24 hours a day.
Wait at least 30 minutes before returning to normal water use This will give your system time to pump down.
For general STEP information call (901) 837-5974 or email firstname.lastname@example.org