Important Information For Homeowners with STEP Systems

Important Information For Homeowners with STEP Systems

Your Tank Riser Lid Must Remain Visible and Accessible

This helps us locate your system quickly in an emergency situation. A hidden or inaccessible lid means that your STEP system cannot be serviced. You must maintain a 2-foot clearance around the tank lid and it must NOT be covered by sod, shrubs, or bark.

You can place items weighing less than 30 pounds, (e.g., birdbath, potted plant, or other yard decoration) on the lid, as long as they can be easily removed for maintenance.

It is possible that major landscaping items, e.g., shrubs and trees that obstruct access to the tank lids may be damaged during the performance of operation and maintenance activities. In accordance with the STEP system easement, the owner waives any claim against the City for damage to said items in the case where work by the City is done in a reasonable manner.

Your Alarm Box Must Remain Visible and Accessible You must maintain a 3-foot clearance around and in front of the electrical (alarm) box. This means no shrubs or fences can block the box. This allows technicians to access the box to perform routine and emergency maintenance.

When putting up a new fence, please make sure your alarm box is located in front of your fence line. If your alarm box is located behind a fence, we cannot perform maintenance unless you are home.

DO NOT Flush or Dispose of Items that Can Block Your System

Disposal of the following items, either via a drain or toilet can block your STEP System.*

Disposable diapers and wipes (baby or otherwise)
Egg shells, nutshells, and coffee grounds
Sanitary napkins, tampons, condoms, or any non-organic material
Paper towels or rags
Hair in significant amounts (human or pet)
Dental floss
Food items containing seeds and peelings
Fats, oils, and greases
Large amounts of kitchen garbage disposal waste. If you use a kitchen garbage disposal, please consider composting your food waste items. This can extend the life of your STEP system.

*Routine maintenance of a STEP system is the City's responsibility. But if extra maintenance or cleaning is required due to disposal of inappropriate materials, the maintenance costs may be billed directly to the property owner or resident.


For general STEP information call (901) 837-5974 or email